Personnel Listing

Summer employment

Ski Area / Company: Panorama Mountain Village
Address: Bag 7000
Panorama, BC  V0A 1T0
Contact: janessa.johnston@panoramaresort.com or visit www.panoramaresort.com/employment
Comments: We are looking for golfers, mountain bikers, hikers, swimmers, and those who want to work in a fun mountain environment for the summer!

Greywolf Golf Course – May start date
Assistant Golf Pro
Equipment Coordinator Lead
Equipment Coordinator
Starter/Players Assistant
Golf Shop Agent
Turf care
Greywolf Server
Beverage Cart Attendant
Cooks
Prep Cook/dishwasher

Panorama Mountain Village – June start date
Adventure Desk Staff
Adventure Camp Supervisor
Adventure Camp Asst. Super.
Activities and Events Staff
Lifeguard Supervisor
Lifeguards
Adventure Camp Staff
Mountain Outfitters
Rental shop clerks
Bike Mechanic
General Store Clerk
Groundskeepers
Pools Maintenance
Pools Cleaner
Lift Assistant Supervisor
Lift Attendant
Bike Patrol
Trail Crew
Mountain Trail Crew
Instructor
Can-ski
Can-Ski sales clerk
Mile High Pizza Attendant
T-Bar Wait Staff
T-Bar bartender
T-bar Door Staff (P/T)
Wildfire Wait Staff
Wildfire Bartender
Wildfire Host/Food Runner/Barback
Picnic Deli Barista
Resort Restaurant Cooks
Room Attendant
Common/Commercial
Attendants
Houseman
Night Audit
Front Desk Agent
PBX Agent
Bell Person
Rooms Maintenance
Front Desk Supervisor
Reservations Agent

Full Time Year Round
Greywolf Golf Administrative Assistant
IT Technical Support
Marketing Coordinator
Revenue Management Coordinator
Front Desk Supervisor

Date Posted: March 11, 2010

HOUSE Maintenance Lead Hand (1FT - Minimum 1 year commitment)

Ski Area / Company: Whistler Blackcomb
Address: If you have questions about the position or the application process please contact a Recruiting Representative at 604.938.7557
Contact: Are you a leader with a strong background in all aspects of maintenance, repairs and renovations? If so, then we need you! Don’t let the opportunity to be part of an amazing team pass you by.

If you are interested in the position we only accept applications online: https://secure.whistlerblackcomb.com/ats/currentjobs.aspx

Comments: Whistler Blackcomb Staff Housing (HOUSE) is looking for a Maintenance Lead Hand. Whistler Blackcomb’s mission is to create the best memories for you…again and again!

Why you’ll love working in EE (Employee Experience):
1) Making a difference in people’s lives every day!
2) Great team environment
3) Gain invaluable knowledge and transferable skills
4) Opportunities for growth and advancement
5) Great parties and staff events!

Position Status: Full time/Core/Hourly

Job Summary: Your main objective will be: to drive a positive resident experience by ensuring the maintenance program supports the HOUSE mission to provide a safe, healthy, affordable home. Our diverse mountain community will foster individual growth through adventure. To direct and lead the Maintenance Team and contractors to ensure quick, safe, efficient and consistent service directly or indirectly to all residents. This role makes day to day decisions affecting owners and operating procedures and policies that contribute to the overall success of HOUSE.

Leadership Responsibilities:
• Embraces Whistler Blackcomb’s Mission, Leadership Best Practices and Management Tools to ensure a positive experience for HOUSE residents and staff.
• Meets and exceeds the expectations of Team Members and Residents by demonstrating Leadership Best Practices, an open door policy and effective communications
• Support Supervisor training and development of 4-6 building maintenance staff to maximize potential and to prepare for future promotional opportunities by coaching, counseling and effective performance management. Training also focuses on value added service to our residents.
• Maintain excellent Resident relations through proactive and/or responsive service
• Ensure all equipment is operated in a safe, workman-like manner.
• Maintain a high level confidentiality, integrity, professionalism and good judgment in a busy environment
• Supports all phases of maintenance, repair and renovation that is synchronized with Operational requirements of the business

Operational Responsibilities:
• Daily Support and Follow up on Work Orders completed by Maint Helpers.
• Twice Yearly review of Maint Helpers trade & leadership skills. Set learning objectives.
• Execute inspections on a regular basis to determine need and extent of service, equipment required, type of operation and Team Members needed.
• Ensures adherence to applicable laws by meeting with government/municipal/insurance etc… officials in Supervisor’s absence when required
• Assist Supervisor’s upkeep of all mechanical, electrical and structural information and a library of part list, manuals, reference books, catalogues and preferred suppliers for all items. Co-ordinates purchasing of necessary supplies and materials in Supervisor’s absence using JDE.
• Liaise and co-ordinate outside contractors and other departments to ensure work is done according to Supervisor direction and/or contract/agreement.
• Responds to Resident concerns and requests. Assigns maintenance Team Members work orders by priority, delegate’s duties and reports on work completed using JDE.
• Assist Supervisor with budget projections and cost control associated with Repairs & Maintenance, future renovations and special projects
• Support and execute 24 hr emergency Maintenance and Fire Protection Systems response in Supervisor absence
• Execute Supervisor’s preventative maintenance program
• Ensure our residents never go 24 hours without heat or hot water
• Ensure all scheduled maintenance and inspections are carried out

Qualifications:
• 3 – 5 years carpentry experience, a strong knowledge of plumbing, HVAC, electrical required.
• Proven leadership abilities in a team environment
• Computer literate on MS Office (Outlook/Word/ Excel)
• Detailed, accurate, organized and disciplined
• Passionate, connected and motivated
• Knowledge of Whistler/Blackcomb an asset
• Conflict Resolution/Mediation skills an asset
• Valid BC Drivers License
• Clear Criminal Record Check
Date Posted: March 10, 2010

Plumber

Ski Area / Company: The Lake Louise Ski Area
Address: 1 Whitehorn Rd
Lake Louise, AB, T0L1E0
Contact: email your resume with cover letter to:
Email: jobs@skilouise.com
Fax: 403-522-1342
Comments: The Lake Louise Ski Area Ltd. are looking to fill the fulltime year round position of Plumber. The ideal candidate will be reporting to the Building Maintenance Supervisor, and will be responsible for ensuring that the day-to-day operation runs smoothly and efficiently. Some of the requirements/responsibilities of the position include, but are not limited to:

• Install, repair and maintain plumbing systems and components
• Adhere to OH&S responsibility and requirements of the Building Maintenance department
• Active involvement in the routine and non-routine maintenance as well as upgrades to all lodges and buildings, this involves a considerable amount of outdoor, on-mountain tasks
• To assist in preventative maintenance and accurate record keeping of routine and non-routine inspections, maintenance, and projects
• Follow work orders and projects
• Work closely with all other maintenance departments as well as provide support for all other operational departments
• Must have Journeyman Ticket with strong trade skills
• Highly organized and detail oriented
• Ability to work well independently as well as in a team
• Punctuality and reliability is essential
• Follow all LLSA policies and procedures
• Adhere to LLSA grooming policy at all times
• Complete other tasks as assigned
• A three month probationary period applies
• A police background check, from your home country or province, will be required upon commencement of employment

The Lake Louise Ski Area offers industry competitive compensation and benefits in a great working environment. We thank all applicants for their interest in LLSA; however only those candidates selected for an interview will be contacted. If you are interested in this challenge, please fax or email your resume with cover letter to:
Email: jobs@skilouise.com
Fax: 403-522-1342

Date Posted: March 9, 2010

Snow Farming Supervisor

Ski Area / Company: The Lake Louise Ski Area
Address: 1 Whitehorn Rd
Lake Louise, AB, T0L1E0
Contact: email your resume with cover letter to:
Email: jobs@skilouise.com
Fax: 403-522-1342
Comments: The Supervisor of Snow Farming must be familiar with all ski area terrain, with and without snow. This includes familiarity with all micro-features, and all details pertaining to elevation, aspect, slope angle, and exposure to wind direction. They also must have an historical knowledge of past weather events, and be able to be flexible and adjust their plans according to rapidly changing weather conditions. Snow farming work is micro-terrain-specific, and a difference of a few metres can make a huge difference in the effectiveness of the program. The Supervisor of Snow Farming requires the ability to interpret weather and wind forecasts, and use the information to create an effective snow-farming program, with the goals of the resort and run openings in mind at all times. The ideal candidate will have several years of experience in similar work (Trail Crew, Ski Patrol) at the Lake Louise Ski Area, be physically fit, organized, and able to work effectively supervising others. The Supervisor of Snow Farming is a year-round position.

Some of the requirements/responsibilities of the position include, but are not limited to:

• Supervise a team of up to 20 staff members and volunteers
• Supervision of the planning, set up and maintenance of 15kms of snow fence
• Competent in the basic operation of Snow Grooming equipment
• Assisting Ski Patrol with daily operations
• Assisting Snowmaking with daily operations
• Expert Skiing ability
• Physical fitness – a must in this high altitude environment
• Intimate knowledge of the prevailing weather conditions and wind patterns found on Whitehorn Mountain
• Knowledge of The Lake Louise Ski Area
• Ability to speak proficient English
• Must be dependable, mature, and hardworking
• Must enjoy the outdoors and work well in extreme weather conditions
• Follow all LLSA policies and procedures
• Adhere to The LLSA Grooming policy at all times
• Complete other tasks as assigned

The Lake Louise Ski Area offers industry competitive compensation and benefits in a great working environment. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted. If you are interested in this challenge, please fax or email your resume with cover letter to:
Email: jobs@skilouise.com
Fax: 403-522-1342

Date Posted: March 9, 2010

Manager, Employee Experience

Ski Area / Company: Kicking Horse Mountain Resort
Address: PO Box 839, 1500 Kicking Horse Trail
Contact: To apply for this position, please send an email to sjasper@kickinghorseresort.com with the subject line “Employee Experience Manager.” Please attach a professional resume and a cover letter that outlines how you meet the required qualifications outlined above, as well as a range of compensation expectations. We appreciate all inquiries and treat all applications in alignment with our Privacy Policy.

Please note that only those candidates currently eligible to work in Canada without sponsorship will be considered for this opportunity.

Comments: Accountabilities
• Lead recruitment for core roles, including reviewing candidates, conducting interviews, conducting background checks and managing the negotiation and offer process
• Act as a key risk mitigator through ensuring compliance with various employment regulations (including the BC Employment Standards Act, BC Personal Information Protection Act (PIPA), BC Human Rights Code, Occupational Health and Safety Regulation, Employment Insurance Act, Income Tax Act, and Worker’s Compensation Act)
• Coordinate seasonal staffing process (determine positions required and update staffing model by department; update role descriptions; post roles to website; develop candidate communications; develop hiring fair materials; coordinate and attend hiring fairs; track candidates and ensure offers are in line with CMP; create and issue offers; ensure enhanced background checks are conducted; send out hire forms and track confirmed offers)
• Liaise with external recruitment agencies and manage pipelining initiatives (association and university/college relationships)
• Act as advisor and coach with staff and managers on employee relations issues
• Conduct bi-annual employee orientation
• Develop and execute on employee events
• Manage employee recognition initiatives (seasonal Horseshoe Program, 4-Core Quarterly Awards, Length of Service Awards, and Leadership award)
• Manage annual performance review, G&O and compensation review processes, calculating merit increases and bonuses
• Create and review all employee documentation, including Offers of Employment, service contracts, confirmation letters, positive correction materials, terminations and other transitions
• Review and approve all employee change forms
• Work with OH&S Committee to ensure minimum regulations are met for workplace safety
• Conduct annual Employee Engagement Survey and facilitate action planning process with managers
• Develop role descriptions, map Essential Skills, and update Compensation Management Plan with new roles through market data
• Participate as active member of CWSAA HR Committee to industry knowledge
• Manage employee systems (HRIS, ATS, performance management system) and intranet, creating key metrics reports as needed for senior management
• Provide coaching on positive correction, performance management and termination processes
• Manage the compensation platform, including establishing and ensuring compliance with benefits, overtime, vacation, and perquisite policies
• Manage long and short term disability leaves, including accommodation and return to work plans
• Develop announcements and organizational communications
• Maintain confidential personnel files
• Assist in facilitation and planning of Quarterly Planning Meeting
• Update and create tools, resources, articles, templates, policies and forms as needed
• Continue development of Employee Experience function and strategy
• Establish and manage departmental budget to attain organizational and department goals
• Act as key contributor and manager to employee intranet and internal network

Qualifications
• Minimum 5 years previous experience in a generalist human resources role, with a minimum of 3 years experience at the managerial or senior generalist level (required)
• Canadian Human Resources Professional (CHRP) or Senior Professional in Human Resources (SPHR) designation
• Post-secondary education in Business, Commerce, Human Resources, Organizational Development, Change Management or related field
• Previous experience at the strategic level (including experience with formal workforce planning, change management, talent management and strategic HR planning) required
• Demonstrated previous experience in risk mitigation and employee relations, and thorough knowledge of the BC Human Rights Code, BC PIPA, Occupational Health and Safety Regulation, and Employment Standards Act
• Demonstrated ability to handle confidential information with discretion and professionalism
• Previous experience with HR Systems (HRIS, Performance Management, ATS) required
• High level of competence in MS Office (Word, Excel, Outlook) required
• Previous experience in the resort, recreation, or other volume seasonal hiring environment an asset
• Experience with Sharepoint or similar intranet or documentation management system an asset
Date Posted: February 9, 2010

Accounting Clerk

Ski Area / Company: Sun Peaks Resort
Address: 1280 Alpine Road
Sun Peaks, BC  V0E 5N0
Contact: Phone: 250 578 7222
Fax: 250 578 7223
Email: employment@sunpeaksresort.com
Comments: QUALIFICATIONS REQUIRED:
•Proficient accounting knowledge or background.
•Proficient in the use of: Microsoft computer software, ACCPAC, Internet, ADP PaySpecialist Program, HRDR Laser R.O.E. Program.
•Outstanding verbal, communication, organizational and time management skills.
•Advanced Excel and Word knowledge.
•In-depth knowledge of the Employment Standards Act and Labour Code in relation to payroll and benefit administration and record keeping
•Minimum Education – Grade 12 Plus Canadian Payroll Association Payroll Certification program Level 1
•Minimum 2 years experience with accounting department for a medium to large sized organization
•Proven ability to be a team player in a multi faceted resort environment
•Strong Cash Handling Skills.

PRIMARY RESPONSIBILITIES:
General Ledger:
•All banking related tasks, including bank reconciliation
•Preparation of month end and year end journal entries
•Cheque preparation and distribution, also to include WCB, MSP, GST, PST, garnishees etc.
•Year end audit preparation for external auditors
•Assist with preparation and distribution of monthly departmental financial statements
•Prepare weekly revenue and labour report for managers

Staff Accommodations:
•Administer room assignment
•Ensure all staff housing agreements are complete and maintained for accuracy
•Administration of rent collection and damage deposits.
•Server as liaison for staff housing disputes
•Coordinate deposit returns and applicable final staff check out deductions

Payroll:
•Under the direction of the Accounting Manager, administer the SPRC payroll
•Knowledge of exclusions for hours of work, overtime requirements and statutory holiday pay and rates for commissions, incentive plans
•Ensure all deductions from employment income e.g. income tax, Employment insurance, benefit plan
•Reconcile payroll entries for General Ledger
•individual and group termination, e.g. ROE, final pay
•WCB and other claim pay verification
•Coordinate sign up and administer ongoing amendments for the company matching RRSP program
•Strict adherence to confidentiality policies
Date Posted: January 28, 2010

Lift Operators, Skyride Operators, Parking/Line Control Attendants

Ski Area / Company: Grouse Mountain Resort
Address: 6400 Nancy Greene Way
North Vancouver, BC
V7R 4K9
Contact: Please apply online at http://grousemountain.com/Winter/about-us/careers/
Comments: Grouse Mountain is currently seeking Lift Operators, Skyride Operators, and Parking/Line Control Attendants for 2010/24/7 as we are open for 17 days February 12 - February 28, 2010. Training starts early February. Please visit http://grousemountain.com/Winter/about-us/careers/ for more information.
Date Posted: January 25, 2010

Session Leader/ Ski Instructor

Ski Area / Company: Nakiska Ski Resort
Address: PO Box 1988
Kananaskis, AB  T0L 2H0
Contact: Human Resources Manager
hr@skinakiska.com
Fax: 403.591.7780
Comments: The Resorts of the Canadian Rockies Inc. is looking to fill the full-time, weekend, seasonal position of a SKI INSTRUCTOR/ SESSION LEADER at Nakiska Ski Resort. Reporting to the Winter Sports School Director, the ideal candidate will be an excellent communicator and team player. We focus on building and maintaining long lasting relationships with our staff and guests and encourage you to come “Experience the Ultimate” and be a part of our Nakiska Winter Sports School Team. This is an exciting opportunity to work for the largest private owner/operator of ski resorts in North America, proudly operating Fernie Alpine Resort and Kimberley Alpine Resort.

Some of the responsibilities for the position include, but are not limited to:
Ø Teaching Ski classes as assigned according to skill/certification level
Ø Leading skier improvement sessions for Instructors
Ø Some Supervisory duties including handing out lesson plans and office work
Ø Dealing with customer concerns
Ø Assisting other Instructors as needed
Ø Participating in the creation of school group itineraries
Ø Maintain and improve current skills
Ø General on-hill maintenance as required

Qualifications:
Ø Minimum Level 3 Ski Instructor certification

RCR offers industry competitive compensation and benefits in a great working environment. We thank all applicants for their interest in Resorts of the Canadian Rockies; however only those candidates selected for an interview will be contacted. If you are interested in this opportunity, please fax or email your Resume to:

Human Resources Manager
Nakiska Ski Resort
Kananaskis, Alberta
Fax: 403.591.7780
hr@skinakiska.com 

Date Posted: January 25, 2010

Retail Trade Manager

Ski Area / Company: Silver Star Ski Resort
Address: Silver Star Mountain, BC - Close to Vernon, BC
Contact: Email Human Resources at hr@skisilverstar.com
or apply on line at www.skisilverstar.com
Comments: The Retail Trade Manager is primarily responsible for the overall merchandising and determining profitability of the establishment according to set goals and business objectives. Daily operations include staff management, customer satisfaction, neat product presentation, inventory management and carrying out seasonal changes and promotional activities.

Responsibilities:
- Manage and train staff and assign duties
- Determine merchandise and service to be sold, assist in display of merchandise
- Ensure that customers are provided with correct and accurate information regarding the particular items
- Develop and implement marketing strategies
- Determine staffing requirements
- targeting and developing specific markets
- promoting company products
- monitoring health and safety, environmental health and legal requirements
- broadening awareness of market and competitor activity

Knowledge, Skills and Abilities:
- Strong ability to translate deep dive analytics into actionable recommendations
- Minimum 2 years experience in retail
- Strong computer skills including Microsoft excel
- Merchandising experience a must
- Cash handling experience is an asset
- Time management skills
- Working knowledge of the facility, services and local area
- Must be approachable, dependable and a strong team player
- Must be able to deal with people of various ages with animation and with patience

Hours:
- Per week range between 32-40 F/T and must be flexible – full time year round

Wage:
- Minimum starting wage is $13.00-15.50 per hour based on experience

Operational Hours:
- Operation hours can range from 8am till 8:30pm
Date Posted: January 20, 2010

Sales Manager

Ski Area / Company: Red Mountain Resort
Address: 4300 Red Mountain Road
Rossland, BC V0G 1Y0
Contact: By email jobs@redresort.com
Comments: CAREER OPPORTUNITY - Sales Manager

Red Mountain Resort, home of legendary Red Mountain ski area in Rossland, BC, is seeking an experienced destination resort Sales Manager. This is a terrific opportunity to work for a growing ski resort and live in a beautiful mountain community with a recreation lifestyle featuring world-class skiing, snowboarding, mountain biking, golf and other activities. Reporting to the Vice President of Sales and Marketing and Communications, this position manages all sales duties with a mandate to increasing skier visits, company revenues and resort awareness. This is a full-time position. The ideal candidate is a sales professional, a strategic thinker with extensive experience, contacts and relationships in the ski and travel industries.

Responsibilities:
1. Annual sales planning, budgeting and financial management
2. Sales performance tracking, reporting and analysis
3. Client database management
4. Outside and inside sales activities including:
• Attending trade shows
• Attending consumer ski shows
• Client visits and sales presentations
• Resort FAM tours
• Corporate, group and wholesaler sales
• Client relationship management
• Cold calling
5. Working in concert with Red’s Marketing and Communications Manager and revenue departments F&B, Snowsports School, Retail and Rentals, Red Reservations and Real Estate to increase revenues

Qualifications
1. Experience
• Prior resort sales experience required preferably within the ski industry
2. Education
• Post Secondary education with a university business degree preferred
3. Computer Skills
• Proficiency in Windows Word, Excel, PowerPoint and Outlook essential
4. Attributes
• Exceptional social and interpersonal skills
• Exceptional communication and leadership skills
• Exceptional writing and typing skills
• Ability to multi-task, meet deadlines with an eye for detail
• Ability to excel in a team environment and to work alone with minimum supervision
• Ability to skiing or snowboarding at an advanced intermediate level
• Must possess a passion for mountain culture
• An excellent command of written and spoken English is essential. Spoken French and Mandarin are assets.

Work Schedule
1. Extensive periods of travel
2. Willingness to work weekends and evenings as needed
3. Willingness to accept a flexible work schedule from time to time

Employment Benefits
1. Staff seasons pass
2. Extended heath, dental and medical benefits plan
3. Staff recognitions and events
4. Staff discounts on food, rentals and retail
5. Reciprocal skiing at most resorts
6. Affordable housing in Rossland, Warfield or Trail
7. Advancement opportunities

Only selected candidates will be contacted. No phone calls please.

Please submit your resume by January 29, 2010 to:
Vice President Sales and Marketing
Red Mountain Resort
P.O. Box 670
Rossland, BC V0G 1Y0
Fax: 250-362-5833
Email: jobs@redresort.com 
Date Posted: January 4, 2010

Heavy Duty Mechanic with Snow cat experience

Ski Area / Company: Cypress Mountain
Address: PO Box 91252
West Vancouver, BC  V7V 3N9
Contact: Human Resources at jobs@cypressmountain.com
Comments: HEAVY DUTY MECHANIC
Reports to: Shop Manager

Heavy Duty Mechanics work as part of a team with the Grooming and Snow Removal Manager, Graveyard Snow Removal Supervisor and Grooming Supervisor.

MAIN DUTIES
• Perform scheduled service and maintenance on snowcats, plow trucks, loaders, graders, pick ups and other heavy construction equipment for proper performance and inspect equipment to detect faults and malfunctions
• Test and repair hydraulic and hydrostatic systems
• Adjust equipment and repair or replace defective parts, components or systems, using hand and power tools
• Test repaired equipment for proper performance and to ensure that work meets manufacturers specifications
• Clean, lubricate and perform other routine maintenance work on equipment
• Service attachments and working tools such as snowcats, blades, ploughs, winches and side booms; weld and fabricate attachments as required
• May perform repair work on heavy trucks
• May attach components and adjust new snow grooming equipment
• Perform field service in adverse weather conditions
• Complete log books and service records
• Maintain a clean work environment

WORKING CONDITIONS
• Shift work is required, days and evenings, seven days a week
• Some shifts may be on an on call basis and contingent on snow, weather conditions and ticket sales levels
• Overtime may be required (must be approved)

EMPLOYMENT REQUIREMENTS
• Completion of a 3 to 5 year apprenticeship program
• Heavy duty equipment or commercial transport trade certificate required
• Inter-provincial trade certification (Red Seal) preferred
• Snow cat experience essential
• Previous experience with electrical and hydraulic troubleshooting and welding skills
• Clean drivers abstract
• Class 1 or 3 drivers license with air brake endorsement
• Reliable transportation to and from work
• Must supply own hand tools, weatherproof work safety boots and cold and wet weather clothing
• Some heavy lifting over 50 lbs required
Date Posted: December 17, 2009

Journeyman Electrician

Ski Area / Company: Lake Louise Ski Area
Address: 1 Whitehorn Rd
Lake Louise AB T0L1E0
Contact: Human Resources
jobs@skilouise.com
Ph: (403) 522 1321
Fax: (403) 522 1342
Comments: ·Licensed Journeyman Electrician with strong trade skills
·OH&S responsibility and requirements of the electrical department
·Strong Low Voltage Control system trouble shooting skills with PLC experience
·Active involvement in the routine and non-routine maintenance as well as upgrades to all ski lifts, lodges and buildings, this involves a considerable amount of outdoor, on-mountain tasks
·Accurate record keeping of routine and non-routine inspections, maintenance, and projects
·Follow work orders and projects
·Work closely with all other maintenance departments as well as provide support for all other operational departments
·Highly organized and detail oriented
·Ability to work well independently as well as in a team
Date Posted: December 2, 2009

Support Technician (PT)

Ski Area / Company: Kicking Horse Mountain Resort
Address:  
Contact: To ensure that we provide you with the best possible recruitment experience, please ensure you apply using the following process:

1. To apply for the position of Support Technician, please send an email to sjasper@kickinghorseresort.com and use the following as your subject line: “Support Technician-Your Last Name.” Please attach a current version of your resume in Microsoft Word or Adobe PDF format using your last name as the file name.

2. Please note in your covering letter how you meet each of the requirements outlined in the posting, why you would like to work for Kicking Horse Mountain Resort, and provide a range for your salary expectations.

We appreciate all applications and will handle in confidence. Thank you for your interest in joining the team at Kicking Horse Resort.
Comments: Key Responsibilities
• Respond to and follow up on technology-related emails, calls and voicemails
• Document, log and track issues, processes and solutions to ensure that a high level of quality and service is maintained
• Provide first-class support, troubleshooting and basic training to our internal users across multiple
• departments with technical issues
• Ensure desktop hardware, software, specialized applications and components are properly installed and configured for users
• Ensure that access levels are set and enforced for confidential or sensitive resources
• Train end users on technology-related policies and processes such as appropriate internet and email usage, system security, and network usage
• Assist with requisitioning, new employee setup, and the efficient administration of technology and communication resources
• Re-direct and escalate issues to the Manager of IT where appropriate to ensure that technical issues are resolved thoroughly and in a timely manner
• Provide assistance on technology related special projects, implementations, customizations, and upgrades as required
• Assist in the maintenance of backup and data recovery procedures
• Assist in the development of ‘help desk’ procedures and documentation
• Review and analyze current system resources and provide assistance to the Manager of IT in system optimization

Qualifications
• Minimum 2 years of previous experience in a technology support role in a professional client/server environment
• Previous working experience in Microsoft Windows operating system, Microsoft Office suite and related products, Microsoft Outlook, and basic network and server administration
• Previous experience with the setup and maintenance of technology and communication hardware, software and components for multiple users
• Post-secondary degree, diploma or certificate in IT, Computer Systems or related discipline an asset
• Technical support certification or comparable formal training an asset
Date Posted: November 16, 2009


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